The Role

We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.

Key Responsibilities

Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner

Accurately record service requests and orders within the CRM system

Allocate engineer call-outs and manage service schedules

Organise delivery of orders to customer sites using courier services

Keep customer records and databases up to date and accurate

Communicate with couriers and external suppliers to ensure timely and reliable deliveries

Assist the ICT team in connecting customers to remote monitoring systems

Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard

Skills & Experience Required

Strong organisational skills with excellent attention to detail

Ability to manage and prioritise workload in a fast-paced environment

Confident IT skills, including Microsoft Office applications

Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction

Experience with CRM systems is advantageous but not essential

Excellent communication skills and a professional, customer-focused approach

What We Offer

Salary of £28,000 (depending on experience)

Opportunity to work within a supportive, customer-driven team

Training and ongoing professional development

Friendly, collaborative working environment