We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.

You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Working Hours

Shifts between 8am and 10pm, Monday to Sunday

Operates on a 6–8 week shift rotation, providing plenty of notice to help you plan

Includes some evening and weekend shifts, fairly shared across the team

The Role

As a Customer Service Advisor, you will:

Deliver excellent customer service across a range of loan-related enquiries

Handle more complex customer requests, collaborating with colleagues across the business where required

Ensure the right outcome for the customer is achieved, aiming to resolve queries first time

Maintain accurate and up-to-date customer records in line with GDPR requirements

Work towards and achieve agreed Key Performance Indicators (KPIs)

If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.

What We’re Looking For

A friendly, approachable, and customer-focused attitude

Ability to work in a fast-paced, process-driven environment

Strong attention to detail and confidence using computer systems

A team player who enjoys working collaboratively and contributing ideas for continuous improvement

A strong sense of responsibility when handling sensitive customer information

The ability to undergo financial and criminal background checks

What’s on Offer

Salary up to £23,500 per annum (when permanent), depending on experience

Competitive benefits package including:

Private medical insurance

Gym membership discounts

Contributory pension scheme

25 days’ annual leave

Mental Health First Aider support

Plus many additional benefits