Based within the Ocean department you will work as part of a team and assist with:

Maintain strong customer relationships by delivering a high standard of customer service

Arrange and manage bookings efficiently and accurately

Process customs entries in compliance with internal procedures

Collaborate closely with internal teams and overseas partners to ensure seamless service delivery

Handle customer billing and manage the processing of incoming invoices

This position is based in Coleshill which is easily commutable from Tamworth, Solihull, Nuneaton and Birmingham. Our offices are opposite Coleshill Parkway Railway Station which offers a direct link to Birmingham Grand Central and Nuneaton.

Customer Relationship Coordinator - You:

Experience within the freight forwarding industry is preferred, suitable candidates should possess:

Excellent communication skills, both written and verbal

High attention to detail with a proactive and adaptable approach to learning

Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)

Ability to work effectively in a customer-focused, professional environment

Strong team player with a collaborative mindset and commitment to departmental success

Commercial awareness and understanding of business operations

In addition, you must have the right to work in the UK. We are unable to sponsor work Permits.

Customer Relationship Coordinator - Benefits

Up to 27 days holidays plus bank Holidays

Life cover

Profit related pay

Defined contribution pension scheme

Discounted store/shopping benefit scheme

Private Healthcare

Car Parking

Employee Assistance Programme

Training Opportunities

* Some benefits are subject to a qualifying period