We’re looking for a Pensions Administrator to join our Pensions Service Centre in Sheffield. You’ll play a vital role in supporting our colleagues by delivering accurate, timely and customer-focused pension administration across the Royal Mail Pension Plan.

Working as part of a supportive and expert team, you’ll help ensure members receive the right information and benefits at the right time, while contributing to continuous improvement and service excellence across the function.

What you’ll be doing

Calculating and processing pension benefits in line with the rules of the Royal Mail Pension Plan

Communicating pension entitlements clearly and resolving member queries with professionalism and care

Delivering services to agreed quality and performance standards, in line with Plan rules and service specifications

Supporting continuous improvement initiatives, aligned to PASA Gold Standard and Royal Mail frameworks

Keeping your technical knowledge up to date to maintain a high-quality service

Building positive and effective working relationships with members, stakeholders and Royal Mail colleagues

Working flexibly across teams within the Pensions Service Centre, including areas such as Activations, Bereavements, Additional Benefits, Payroll, Plan Finance and Pensions Data Management

Taking ownership of your personal and professional development

About you

We’re looking for someone who is detail-focused, customer-minded and keen to develop their career in pensions.

You’ll bring:

Strong English language and numeracy skills

Experience in pensions administration, or a real willingness to learn

Experience in an administration or data processing environment

A customer-focused approach with proven experience of delivering a professional service

Strong written and verbal communication skills

The ability to plan, organise and meet demanding timescales

Effective problem-solving, analytical and reporting skills

Confidence using Microsoft Office, including Word, Excel, PowerPoint and Outlook

Flexibility to work across different teams as business needs change

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave

• Supportive and generous company sick pay

• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*

• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*

• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.