We’re looking for a Senior Pensions Administrator to bring deep technical expertise, a collaborative mindset and a passion for service excellence to our pensions administration team.

In this key role, you’ll help ensure a professional, efficient and compliant pensions administration service for members of the Royal Mail Pension Plan, in line with our contractual commitments to the Plan Trustee and our agreed business processes.

You’ll act as a technical expert within the team, supporting the Team Leader, coaching colleagues, and taking ownership of complex cases - all while helping us continually improve the experience for our members.

What you’ll be doing

Supporting the Team Leader with the effective planning and oversight of casework, ensuring benefits information is accurate and delivered on time

Reviewing and validating pension calculations, authorising member record updates and approving benefits going into payment

Providing expert technical guidance on Plan rules and statutory requirements, including emerging legislative changes

Taking responsibility for complex and non‑standard cases, while coaching colleagues to build confidence and capability for the future

Acting as an escalation point for member queries and complaints within your functional area

Championing and driving improvements to our pensions administration operating model, helping transform the member experience

Ensuring compliance with pensions business processes, safe systems of work, and addressing errors to prevent recurrence

What we’re looking for

We’re looking for an experienced pensions professional who combines strong technical knowledge with a customer‑focused and collaborative approach.

You’ll bring:

Experience as a Pensions Administrator or Senior Pensions Administrator

Working knowledge of pensions legislation and the wider statutory framework

Excellent written and verbal communication skills

Strong numeracy, planning, and organisational skills

Experience working to demanding timescales in a commercial environment

Experience of coaching and mentoring colleagues

A professional pensions qualification (desirable)

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave

• Supportive and generous company sick pay

• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*

• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*

• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.