Based full time in our Cardiff office and reporting to our Legal Support Manager, we are looking for a proactive, highly organised Administrator with excellent attention to detail to join our Wills at Work team, part of our Private Client department.

About Wills at Work

Wills at Work is offered by employers to their staff as part of an employee benefits package. It makes creating or updating a will and Lasting Powers of Attorney straightforward, giving peace of mind to employees and their families. The service is designed to be convenient, personal and confidential.

The Role

The team is going from strength to strength. This is an opportunity to join at an exciting stage, with genuine scope for progression as the service grows. You will provide administrative support to Partners, fee earners and the support team, so that clients get a smooth, efficient service from first enquiry to signed documents.

Key Responsibilities

• Opening and closing client files
• Preparing and sending engrossments and copy documents to clients
• Storing, logging and retrieving original wills securely
• Helping to manage the team's inbox and responding to enquiries
• Handling telephone enquiries professionally and promptly
• Supporting the archiving process, liaising with the Operations team
• General administrative support to the wider team

• Experience in an office or professional environment
• A confident, friendly telephone manner and experience in a client-facing role
• Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel), Teams and Zoom
• Excellent attention to detail and accuracy
• Discretion when handling confidential documents
• Strong communication and organisational skills, and a willingness to support the wider team