Are you a seasoned leader with a track record of steering complex, large-scale change initiatives? We are looking for a Retirements Programme Manager to join this organisation’s Service and Experience Change team. In this pivotal role, you will be accountable for overseeing the planning, implementation, and delivery of a complex programme of work that directly impacts millions of customers.

You will operate with a high level of autonomy, working alongside senior stakeholders and external partners to ensure their strategy is translated into seamless, high-quality services.

What You’ll Do

• Strategic Delivery: Lead the execution of multiple projects and workstreams, ensuring they align with organisational strategy and customer priority requirements.
• Stakeholder & Vendor Excellence: Act as the primary point of contact for programme matters, managing critical relationships with internal senior leadership and major external service providers.
• Planning & Governance: Develop comprehensive programme plans (timelines, milestones, and budgets) while establishing transparent reporting through required governance forums.
• Risk & Issue Leadership: Proactively identify risks and define solutions to minimise impact on delivery, providing leadership to the wider project delivery team.
• Continuous Improvement: Evaluate outcomes, document lessons learned, and shape new ways of working across cross-functional teams.

Your Experience:

• Complex Change: Proven experience delivering large-scale, complex change initiatives within an enterprise-wide context.
• Leadership: Strong capability in managing teams (directly or via matrix management) and influencing at all levels.
• Commercial Acumen: Experience in external supplier and service management within complex environments.
• Methodology Expert: Deep understanding of project management methodologies and tools (e.g., RAID management, configuration control, and financial tracking).
• Industry Knowledge: While not essential, experience within Financial Services is considered a distinct advantage.

Your Attributes:

• Exceptional interpersonal and communication skills with a positive, “can-do” attitude.
• Comfortable with ambiguity and able to make quality decisions under pressure.
• A collaborative partner who can build effective relationships and manage conflict when necessary.
• Highly organised with meticulous attention to detail in planning and reporting.

Salary is up to £120,000 + Discretionary Bonus & Excellent Benefits.

London based with hybrid working.

Applications are being reviewed as and when they are received, therefore please apply ASAP to ensure your details are considered.