We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

Your Role

As a Logistics Coordinator, you will be the main contact for a portfolio of fulfilment clients. This role focuses on maintaining high client satisfaction, supporting operational performance and ensuring all activity is completed accurately and on time. You will manage daily communication, resolve issues efficiently and work closely with internal teams to ensure smooth service delivery.   The key responsibilities of the role will include:

• Acting as the main contact for client enquiries via phone and email, managing daily communication and updates.
• Supporting daily operations by addressing customer queries, troubleshooting issues efficiently and ensuring orders and correspondence are handled accurately and in a timely manner.
• Working closely with warehouse teams, carriers and other departments to ensure smooth service delivery and resolve any operational challenges.
• Using ticketing systems to manage and update client queries within agreed SLAs, providing timely responses and clear communication.
• Supporting client calls and meetings, taking ownership of actions and ensuring follow-up is completed.
• Overseeing the administration and daily running of client accounts, including billing for services and meeting service level expectations.
• Escalating and resolving complaints promptly while maintaining strong client relationships.
• Sharing updates with the Corporate Account Management team and contributing to process improvements and new procedures.
• Monitoring KPIs and service metrics, highlighting risks, trends or improvement opportunities.