In this role, you will use your excellent communication and interpersonal skills to deliver a high‑quality, customer‑focused after‑sales service, supporting customers following their home‑buying experience. You will act as a key point of contact, helping to manage and resolve queries and issues efficiently, ensuring customers feel supported and valued throughout their post‑completion journey.

The role requires a flexible approach to travel, including attending a local office when required, with an expectation of a minimum of two days per week in the office, alongside regular visits to the sites covered by the team.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and delivering a positive customer experience during an important stage of the customer journey.

The role of Customer Care Coordinator will include:

Carrying out courtesy calls and meeting new customers to provide a holistic after sales service

Liaising with contractors regarding defects and assisting with the end of defect process to ensure it is handled in an effective and customer focussed manner

Act as the central point of contact for after-sales support by dealing with customer enquiries, conducting home demonstrations and setting up and updating new and existing customer details onto the system

Developing and maintaining working relationships with internal and external stakeholders

Liaising with external contractors to ensure customer complaints or concerns are resolved in a high quality and consistent manner

Arranging and attending meetings at active development sites to support construction colleagues in monitoring the quality of homes delivered and to agree property standards

Skills and experiences:

Previous experience in a similar role within a development or construction background

Proven experience within a customer service role with excellent customer care and communication skills

Experience in managing administration processes relating to customer complaints and compensation

The ability to work to tight deadlines and prioritise work loads

Proficient user of Microsoft Office applications with knowledge of SAP

Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£32,606 per annum (rising to £34,322 per annum after 12 months, subject to satisfactory performance)