We’re excited to be recruiting for a Customer Data & Insights Manager to join our Beaverbrooks Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role.

The Customer Data & Insights Manager will play a critical role in ensuring the business maintains a high-quality, secure, and unified customer data ecosystem. This role bridges data management and insights, combining technical understanding with strategic thinking to support the business with delivering personalised, impactful customer experiences.

*While we offer flexible home working, regular in-office time is expected to support collaboration. Details can be discussed during the interview.

Main Responsibilities

Oversee and optimise the flow of customer data between various key systems and channels

Ensure a robust, efficient and seamless method of customer data collection across all channels

Optimise data health/integrity through consistent, best-practice approaches to data cleansing

Conduct in-depth analysis to identify trends and insights which can inform CRM activity

Upon request, produce ad-hoc reports for the CRM and wider Marketing teams to enable targeting and decision-making

Develop strategies for segmentation to enable a personalised approach to marketing activity

Develop a suite of reports and/or dashboards to keep stakeholders informed of customer KPIs around acquisition, retention and customer behaviour

Work with the Tech team and developers to optimise the integration of customer data from multiple sources

About Beaverbrooks

Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:

Retail's No 1 Best Company to Work For - Best Companies 2025

Accredited as an Outstanding Company to Work For - Best Companies 2025

'Employer of the Year 2024’ - The UK Jewellery Awards

Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

33 days holidays (inc bank hols, pro rata)

BUPA Private healthcare

Contributory Pension & Life Assurance

Outstanding colleague discounts, which extend to your family & friends

Wellbeing scheme

Employee & family support & counselling in partnership with the Retail Trust

A variety of different schemes to help you support charities close to your heart

Office profit share bonus

The Ideal Candidate

ESSENTIAL SKILLS

Ability to demonstrate the values and behaviours of the Beaverbrooks Way - The Beaverbrooks Way

Experience in a data management/data analytics role

Knowledge of retail-focussed CRM & CDP systems

Strong understanding of data integration methodologies

Hands-on experience with analytics and BI platforms

knowledge of SQL and the ability to query customer databases

Proven ability to influence others around data health, quality and best-practices

Impeccably high attention-to-detail and accuracy

Understanding of CRM segmentation and modelling strategies

Excellent communication and presentation skills

Strong understanding of data legislation and privacy regulations (GDPR etc.)

DESIRABLE SKILLS

Experience working in a multi-channel retail environment

Knowledge of Bloomreach CDP

Awareness of how AI-driven tech is being used to enhance data cleansing and modelling

Experience with AB testing strategies in

a CRM capacity

Familiarity with eCommerce platforms (e.g. CommerceTools)