At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Account Support Administrator who will coordinate appointments, liaise with site and laboratory teams, and ensure client reports are delivered accurately and on time.

Role Responsibilities:

Schedule appointments with site managers, residents, and relevant contacts.

Liaise proactively with clients, ensuring timely responses to requests and updates.

Coordinate closely with surveyors and laboratory teams to support accurate workflow.

Handle data and information with precision, including spreadsheet use and programme management.

Monitor client KPIs to ensure reports are issued within agreed timeframes.

Required Qualifications:

Applicants must meet the below defined requirements for the role.

Strong attention to detail with experience delivering professional, high‑quality client service.

Proficient user of Excel, Word, and software databases.

Ability to work to tight deadlines while managing multiple tasks.

What's in it for you?

The opportunity to work within a fast‑paced scheduling environment supporting critical service delivery.

A collaborative team culture where communication and accuracy are highly valued.

A role that supports career progression through exposure to contract management and KPI reporting.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.