If you are looking for the first or next step in your career, this is an exciting opportunity to join Registry and Academic Affairs, and we look forward to hearing from you. Further information surrounding the work we do; our teams and our mission is available online.

What will you be doing?

As part of our Frontline Services team, you will work in a dedicated, customer-facing team, based across one of our four Student Service Centres. The focus of your role will be delivering a high-quality service to support students throughout their time at the university.

You will provide support to students on live chat, on our enquiry management system, or in person, depending on what the student needs.

As a member of our Customer Service team, you will be motivated to deliver high standards of service. We are looking for someone who:

Enjoys working as part of a team

Has a customer focussed approach

Likes solving problems and finding solutions

Is confident finding information from a variety of sources, such as the university’s website

Will quickly become an expert on key services, seeking out and sharing best practice

Can communicate confidently

Is proactive and can think on their feet

You will be required to work on campus every day to support the in-person student experience, this role does not allow for hybrid working.

Previous applicants in the last 6 months need not apply.