About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

To efficiently and effectively enter, process and follow up of all orders placed by customers for the UK business.

To act as the main point of contact for all customers in the local territory

Your tasks

Manage customer enquiries relating to orders, price and availability and deliveries via email and phone

Primary call taker into the sales office

Liaise and work closely with the Franke Shared Service Centre to ensure there are efficient transactional interactions with customers

Proactive sales office support to external sales team

Co-ordinate delivery reports and expedite back orders

Arranging transport and confirming delivery or collections to customers

Co-ordinating with haulier/suppliers/warehouse/other operations staff members

Dealing with sales order paperwork including returns and credits

Preparing documents according to customer requirements and company practices

Providing back-up cover for Consumer Care team when required

Requirements

Experience

Experience of working in a sales order processing environment

Experience of a role where organisation and processes are critical

Experience of using business operating systems e.g. SAP an advantage

Other Skills:

Demonstrable analytical skills

Customer Service Focus

Strong delivery focus

Excellent Time Management skills

Strong sense of ownership

High level of accuracy

What we offer you

Employee Benefits

Pension contributions- Employer contributions 6%

Hybrid working- 3 days in the office

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