We’re seeking a role model of best practise who can focus on de-escalating any HR issues to help prevent formal processes wherever possible. Acting as the point of escalation for the Shared Service Advisors, you’ll also be the main point of contact for line managers, providing practical and solution-focused advice. You’ll thrive in a fast-paced, reactive environment, managing multiple priorities and stakeholders at once.

This position is office-based, 5 days a week in Speke, Liverpool.

• Advise, support, and guide on all aspects of the colleague life cycle including employee relations, employment law, contracts, disciplinary, grievances, sickness, absence, and performance management
• Coach and develop a team of Shared Service Advisors in their day-to-day activities in a fast-paced working environment
• Provide advice primarily via telephone
• Balance multiple priorities to ensure smooth resolution of all ER cases

To be successful, you’ll have:

• Experience as a Senior HR Advisor managing a high volume of cases (ideally within retail, but not essential)
• Experience working in a commercial setting with a pragmatic, solution focused approach
• Up to date knowledge of employment legislation and the ability to apply HR best practice
• Strong Microsoft Office skills and confidence using in house tracking and reporting systems
• A friendly, supportive, and empathetic approach, with the confidence to challenge and make fact-based, balanced decisions