The City of Liverpool College are seeking a motivated and organised Business Administration Apprentice to support the Estates & Facilities team in a combined Helpdesk and Coordinator role. This is a hands-on opportunity for someone looking to develop a career in business administration, facilities management, or operational coordination within a Further Education environment.

The successful candidate will learn how to provide administrative support to a team, and to apply the skills learnt in a busy office environment within an educational setting. The post-holder will work towards a Level 3 in Business Administrator Standard and be trained to provide professional administrative support within the Funding and Compliance team. The post-holder will learn to operate proactively and independently and to exercise a high degree of efficiency and attention to detail in dealing with multiple complex tasks.

The post holder will act as a first point of contact for Estates-related enquiries, supporting the smooth operation of the helpdesk while coordinating jobs, contractors, and internal teams. You will gain practical experience alongside completing a Level 3 Business Administration Apprenticeship.

The ideal candidate will:

Be a confident communicator, comfortable dealing with staff, students, contractors, and external stakeholders

Be highly organised with strong attention to detail

Demonstrate a proactive, problem-solving approach

Show an interest in estates, facilities, or operational services

Be keen to learn, develop, and take responsibility in a busy working environment

Be able to manage competing priorities and remain calm under pressure

Reporting to: Estates Administrator/Head of Estates

Key Responsibilities

Helpdesk & Customer Interface

Acting as the first point of contact for Estates and Facilities enquiries via phone, email, and helpdesk system

Logging, prioritising, and allocating reactive maintenance jobs accurately

Monitoring job progress and updating stakeholders on status and completion

Providing excellent customer service and managing expectations professionally

Coordination & Administration

Supporting the coordination of planned and reactive maintenance works

Assisting with scheduling engineers, caretaking staff, and contractors

Maintaining accurate records within the Estates CAFM / helpdesk system

Raising and tracking purchase orders in line with financial procedures

Supporting invoice checking and basic cost tracking

Compliance & Reporting Support

Assisting with the administration of statutory compliance records (e.g. fire, legionella, asbestos)

Supporting the preparation of reports on job volumes, response times, and performance

Maintaining organised digital and paper records to support audits and inspections

Team & Operational Support

Supporting Estates supervisors and managers with day-to-day administrative tasks

Assisting with induction administration for contractors and new Estates staff

Supporting busy operational periods such as summer works and term start

Contributing to service improvement initiatives and process reviews

Professional Practice and Values

Actively contribute to the College’s mission and values

Promote a positive health and safety culture and follow safe working practices at all times

Ensure compliance with GDPR and confidentiality requirements

Support cross-college activities where required, particularly during peak operational periods

Undertake any other duties appropriate to the role and level of responsibility

Skills, Knowledge and Expertise

Essential criteria

GCSE English and Maths (or willingness to work towards if required)

Strong verbal and written communication skills

Good IT skills, including Microsoft Office applications

Organised with good attention to detail

Ability to work independently and as part of a team

Willingness to learn and commit to completing an apprenticeship

Desirable experience:

Experience in a customer-facing or office-based role

An interest in facilities, estates, or operational services

Experience of working in a busy or fast-paced environment

Basic understanding of helpdesk systems or job logging (training provided)

This role offers an excellent foundation for progression into roles such as Estates Coordinator, Facilities Administrator, Helpdesk Supervisor, or wider operational management.

Benefits

Why Join The City of Liverpool College?

Benefits of working at the College

As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Pension Scheme

You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.

Leave entitlement

Up to 27 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Employee Benefit Platform

As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.

You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips.

You’ll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to £25) and even includes £45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round.

Travel

We’ve partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.

About The City of Liverpool College

About The City of Liverpool College

The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.

Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.

We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.

As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us ‘Outstanding’ for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.

Our Mission

To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.

Our goals

Deliver world class skills in business

Provide an outstanding learning and student experience

Develop the talent for sustainable employment

Safeguarding Our Students

The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.

Ready to Take the Next Step in Your Career?

Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.