Job summary

The MOD's digital teams ensure we remain among the most technologically advanced Armed Forces in the world. We develop and lead in cutting-edge data science, automation, and cyber security solutions to protect the UK and its interests, at home and abroad.

Our mission also goes beyond the battlefield by leading humanitarian efforts and driving innovation that impacts lives across the globe.

Passionate about using your skills to make a critical difference? Your next career move could be here!

Job description

As a Service Desk Analyst, you’ll be part of the Strategic Connectivity Team, responsible for management of a Message Handling System (MHS), supporting the delivery of High-Grade Messaging (HGM) across defence.

Based at the Communications Centre (Commcen) Faslane, you’ll part of a 16-person, shift-working team, providing 24/7/365 service delivery to a select customer base, within the UK and overseas.

You’ll support the delivery of HGM across defence, processing formal signal messages, advising of delays/issues to reception and delivery and maintaining controlled access to the Commcen.

High Grade Messaging is being replaced by Military Messaging, with service transition work already underway.

Responsibilities

Processing formal signal messages for input into our MHS, taking ownership of signals from originators via approved IT media, ensuring they conform to procedural rules; be responsible for ensuring the timely distribution of signal messages, precedence priority and above, including during silent hours.

Recording and determining the transmission path and forward for preparation; monitoring and vetting out-of-hours signal traffic and callout where necessary, monitoring and reporting message irregularities and equipment faults appropriately.

Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations, whilst maintaining the protected document register.

Preparing the special handling signals or material for onward delivery, by means of a suitably cleared MHS, initiating service action as required.

Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications publications.

Ensure the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.

Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller, as required.

Additional details

The successful applicants will be part of a 16-person team, which operates a 1 in 4 shift roster: 4 shifts on - 2 days, 2 nights, 4 days off pattern.

Working hours: 24/7 shift work - 2 x 12-hour days, 2 x 12-hour nights, followed by 4 days off.

All shifts will have mandatory start and finish times, details will be provided at the interview stage.

A shift allowance of 20% and weekend premium rates of pay are payable for this role.

There may be a requirement to travel to meetings or attend training courses within the UK. This job role is not suitable for hybrid working.

As High-Grade Messaging (HGM) is a critical service in Defence, Reservists must be aware that HGM will take priority above most routine Reservist activities.

If not already held, successful candidates will be required to undergo SC clearance.

Please note this position is open to sole UK Nationals only.

Person specification

Please ensure that your CV and application meet the essential criteria below:

Experience of supporting a busy and diverse team.

Ability to multitask and prioritise when faced with competing deadlines.

Great communication skills, both verbal and written, with excellent attention to detail.

Ability to quickly assess information and make credible recommendations at pace.

Able to make effective decisions and know when to seek advice or escalate issues.

Experience of building and maintaining good working relationships, acting with integrity and discretion.

Proficient in the use of Microsoft 365 software, including Excel and Outlook.

Motivated to learn and committed to your continuous development.

Our commitment to your development is fundamental and you’ll be able to take advantage of many learning and development opportunities, tailored to your role and beyond. Whilst in post, you’ll be able to gain industry recognised qualifications through a range of professional courses and external training providers and we’ll support you throughout the process.

If not held already, opportunity may be provided to gain the following when in post:

ITIL (Information Technology Infrastructure Library) certification

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership

Delivering at Pace

Communicating and Influencing

Making Effective Decisions

Managing a Quality Service

Working Together

We only ask for evidence of these behaviours on your application form:

Working Together