The Day Ops Manager is a critical role at our depots. As the Day Ops Manager, you are accountable for site performance during your shift—end-to-end across under-the-roof and on-the-road operations.

For on-the-road, you will manage and lead driver set-off in the morning while proactively supporting drivers and their service levels throughout the day. In the depot, you will oversee any daytime under-the-roof activities and bridges required from the previous day/week, as well as forward labour planning.

You will lead a team of Coordinators and you will need to have the highest standards of professionalism and discipline, leading by example in every moment. This is an on-site role embedded in the day-to-day operations.

What you’ll be doing 🚀

• Lead shift during rotation - managing Shift Managers, Coordinators, Fleet Specialist - to deliver exceptional OTR & UTR day-time performance.
• Receive handover from Night Manager, deliver handover to mid-Shift Manager.
• Be the GM’s primary support & deliver strong handovers
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.
• OTR:
  • DSP management - DSP Capacity, Account management relationships, and performance management.
  • HIVED Partner Driver Capacity and pool management (Plan vs Actual).
  • HIVED Partner Driver service level management
  • Legal compliance (hours on road, breaks, safety checks).
• UTR:
  • Labour planning for week-ahead & night.
  • Managing day activities, e.g. sortation as relevant, preparation for sortation.
• Succession planning for week ahead + 6-week glance for their side of the week, & peaks.
• Drives continuous improvement initiatives & Develop standards and operating procedures.

What you’ll be accountable for 🤝

1. All on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success).
2. All in-depot day-to-day and planning activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).

What we’re looking for 🔎

• 4-8 years’ experience leading fast-paced OTR / dispatch / last-mile operations.
• Strong command of driver operations, route execution, and dispatch accuracy.
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors. Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Excellent cross-functional stakeholder management skills.

How we reward our team 🎁

• Competitive market-related salary. Including the opportunity to work overtime when required.
• 25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• MacBook Air or Windows Laptop (depending on your preference)
• Cycle to work scheme