The Human Resources (HR) Generalist plays a meaningful role in shaping employee experience at our Ilfracombe  and is responsible for partnering with associates and leaders during moments that matter. As part the HR Operations team, this role brings policies and processes to life through thoughtful local execution, trusted guidance, and practical problem‑solving.

You’ll support associates and managers through complex, non‑standard, or higher‑risk HR situations that require sound judgment and a people‑first approach. These interactions go beyond process—they’re opportunities to provide clarity, reassurance, and solutions that help people move forward with confidence.

In addition, the HR Generalist contributes to continuously improving how we work by strengthening processes, supporting policy harmonization, and sharing expertise across the HR operating model. As a subject‑matter expert, you’ll help ensure fair and consistent application of policy while delivering a positive, high‑quality employee experience across regions and operating companies.

The role operates within a single, integrated HR delivery model using standardized intake, case routing, workflows, SLAs, and governance—regardless of location or HR domain.

This position reports to the People Partner - Resins, Filtration and Media (RFM) UK/I and is part of the UK and Ireland Human Resources Team.  The role is an on-site role based in Ilfracombe.

What You Will Do:

In this role, your areas of focus will be:

• Complex Case Resolution: Resolve moderate to complex, non-standard, or escalated HR cases across core HR domains (e.g., employee lifecycle transactions, time and attendance, benefits, and policy interpretation), applying judgment within approved policies, playbooks, and governance standards.

• Subject Matter Expertise & Enablement: Act as a subject-matter expert for HR Service Delivery agents by providing guidance, coaching, and decision support for complex scenarios. Interpret HR policies and procedures and translate them into clear, reusable guidance (e.g., decision trees, job aids, and knowledge articles) for associates and HR Service Delivery agents.

• Service Design & Continuous Improvement: Identify recurring demand drivers, defects, and escalation patterns; perform basic root-cause analysis and propose countermeasures and Partner with HR colleagues across the Enterprise to strengthen support by simplifying and standardizing processes and improving HR Service Delivery resolution capability.

• Operational Excellence & Governance: Operate within defined SLAs, quality standards, and case handling expectations whilst ensuring compliance with data privacy, confidentiality, and audit requirements.

Scope & Operating Model Alignment: Support the Ilfracombe site while operating within a broader matrixed HR operating model with clear routing, escalation, and ownership rules.

Who You Are:

• 5+ years in HR operations, shared services, employee relations support, or a relevant HR specialty area.
• Strong analytical and problem-solving skills with a continuous improvement mindset and demonstrated ability to independently resolve complex HR issues using sound judgment and documented policy guidance.
• Strong proficiency in HRIS and case management tools; able to navigate cross-functional systems and data to resolve issues.
• Ability to flex between case resolution, HRSD enablement, and improvement work based on service demand.
• Bachelor’s degree preferred; equivalent experience considered.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.