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Job description
We’re looking for enthusiastic, approachable people to join our casual Front of House team at Astley Hall.
This is a people-focused role. You’ll welcome visitors, help them get the most from their visit and support everything from everyday opening to family activities, exhibitions and special events.
You don’t need to be a history expert. We’re looking for people who are friendly, reliable, confident talking to different people and happy to get involved. We’ll provide the information and training you need.
As a casual team member, shifts will vary and include weekends, school holidays and occasional evenings.
What you'll be getting up to
- Give every visitor a warm, friendly and confident welcome
- Engage visitors and help create a relaxed and enjoyable atmosphere
- Be a visible and approachable presence throughout the Hall and visitor areas
- Share useful information about Astley Hall, exhibitions, activities and facilities – you’re not expected to be a heritage expert
- Help visitors with questions or introduce them to a colleague who can help
- Support family activities, exhibitions, events and special openings
- Assist with practical visitor-facing tasks including, wayfinding and managing visitor flow
- Keep in touch with the Duty Manager by radio and raise any concerns promptly
- Help us make Astley welcoming and accessible to everyone
- Friendly, approachable and confident engaging with people from a wide range of ages and backgrounds.
- Experience of working with people, or the confidence and willingness to engage with others in a customer-facing environment.
- Experience in customer service, hospitality, events or visitor attractions is welcome but not essential.
- An interest in people, culture, heritage, events or visitor attractions.
- No specialist heritage knowledge is required, as full training will be provided.
- A positive attitude and willingness to get involved.
- Good communication skills.
- Reliable and able to work effectively as part of a team.
- Able to remain calm, professional and helpful when things get busy.
- Flexible and able to work weekends, school holidays and occasional evenings.
About Us
Our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They’re at the heart of everything we do and are crucial to the delivery of excellent services.