Job purpose

The role holder ensures a safe, secure, and efficient office environment that enables colleagues to perform at their best.

The role supports day-to-day operations by delivering high quality facilities services and customer support by acting as the welcoming face of the agency.

The role holder maintains professional, functional, and sustainable workplaces that reflect the agency’s values, behaviours and culture.

The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture.

Job Function / Family

Workplace & Facilities Mgmt : We deliver services to internal customers on a day-to-day and strategic basis. We focus on optimising the use of and managing all property (including buildings and workplaces) and leading the operational oversight, delivered either directly or through a third-party supplier partner network covering the whole portfolio. We oversee, deliver, or support on all aspects of day-to-day hard and soft facilities management services, including contract and supplier management, in addition to the planning and delivery of an extensive maintenance / minor works programme, acting as the key customer interface across their area / building, and working in a partnership of delivery through our supplier partner network.

Job description

Key accountabilities and responsibilities

Maintain professional standards in reception and customer service, acting as the first point of contact for colleagues and visitors.

Support office operations including post, hospitality, technology, and stock control, ensuring smooth day-to-day functioning.

Deliver high quality facilities services that ensure safety, security, and operational efficiency across office environments.

Assist with internal office moves, coordinating IT equipment and furnishings to minimise disruption and maintain functionality.

Resolve facilities-related issues including building management, cleaning, and maintenance, escalating concerns as needed.

Monitor service requests and ensure timely resolution in line with internal service level agreements.

Promote sustainability initiatives within office environments, supporting the Agency’s carbon reduction goals.

Participate in health and safety inspections, implementing recommendations to maintain safe and compliant workplaces.

Liaise professionally with staff, visitors, and service providers to ensure consistent and effective communication.

Collaborate with internal teams to support cross-functional operations.

Person specification

Key skills, knowledge and experience

Five GCSEs or equivalent business-related BTEC/HND qualification.

Working knowledge of Health and Safety regulations and statutory fire safety requirements.

Experience in facilities operations including reception, building management, and office support.

Familiarity with sustainability practices in workplace settings.

Commitment to ongoing professional development in Facilities Management and related fields.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.