Capita Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis. Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here! This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £25,155. Start date will be 8th June 2026. If you’re the type of person who loves to support others, have worked with AWS, plus you have call centre experience - then this could be the ideal role for you! **Please note this role may be working on an account that is expected to transfer to a new provider under TUPE in October 2026. Please only apply if you are comfortable with this

Job Description

What you’ll be doing:

Taking a high volume of inbound calls from a wide range of members and their beneficiaries

After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.

Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.

Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ALL ESSENTIAL AND MUST BE EVIDENT ON YOUR CV):

Proven call centre experience, including handling a high volume of inbound calls.

Excellent telephone manner, with the ability to show empathy and build and maintain strong rapport.

A genuine passion for customer service, with the ability to resolve queries quickly and efficiently.

Excellent attention to detail, with the ability to prioritise and use initiative.

Knowledge and experience of pensions (advantageous but not essential).

Experience with AWS (advantageous but not essential).

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.

What’s in it for you?

Starting salary £25,155 per annum

23 days' holiday (rising to 27) with the opportunity to buy additional days

Discounted insurance policies

Company matched pension

Life assurance

15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks

Discounts on retails, socialising, health and wellbeing, travel and technology

And much more..

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.

If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ

Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL

Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA

Chester Road, Preston Brook, Runcorn, WA7 3QA

Tulketh Mill, Balcarres Road, Preston, PR2 2DY

India Mill, Bolton Road, Darwen, BB3 1AE

Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP