The Assistant Manager is responsible for leading some of the Share Plan Administration Team delivery team in daily processes.  You must have the ability to manage and lead a multi-client delivery team. The Assistant Manager, in addition to looking after aspects of staff management, must have a sound technical understanding of the administration of Share Plans, with a focus on efficiencies, quality, process improvement and consistently delivering to client service levels.

MAIN RESONSIBILITIES AND DUTIES

Lead and manage Share Plan Administration Team team members inc:

• Managing work allocation and planning team capacity to meet client requirements.
• Supervising and evaluating members of the team, including setting goals, performance management and dealing with performance issues.
• Help Manage the day-to-day administrative activity of a portfolio of employee share plans, in conjunction with the client relationship team and various internal support teams.
• Contribute to the implementation of new Share Plans to ensure new plans are implemented in a controlled and complete manner supported by efficient and robust administrative processes and procedures.
• Checks/approves/authorizes work of a complex nature associated with administering various share plan types throughout their lifecycle.
• Seek opportunities to develop and improve service delivery for both existing and prospective clients.
• Adheres to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Acts as a change agent, embracing and advocating for change, including changes to processes, procedures and IT platforms.
• Develop self and ensure knowledge in relevant field at all times.
• Adhere to the JTC core values and expected behaviours.

ESSENTIAL REQUIREMENTS

• Experience of leading and managing a small team, ideally 3 years + in a client service delivery setting, ideally in financial services.
• Experience of administering employee Share Plans either in-house or in an outsourced administrative provider.