Job summary

Join our team as a Receptionist and make a real difference every day. As the first friendly face our patients meet, youll play a key role in creating a welcoming, supportive experience for everyone who walks through our doors. This is an opportunity to be part of a caring, professional team where your work truly matters. Youll help patients access the care they need, support our clinicians, and contribute to a practice that values collaboration, compassion, and personal growth. If youre organised, people-focused, and thrive in a role where no two days are the same, wed love to have you with us.

Main duties of the job

Be the welcoming heart of our practice. Join a supportive, forward-thinking team where your contribution genuinely matters. As part of our surgery, youll be valued for your warmth, professionalism, and ability to make people feel at ease. We offer a positive, friendly environment where you can grow, build meaningful connections, and take pride in knowing your work directly supports our community. If youre looking for a role with purposesomewhere youll feel appreciated and motivated every daythis could be the perfect place for you.

About us

Join a team that genuinely caresabout our patients and about each other. Our practice is made up of a friendly, experienced group of clinicians, administrators, and support staff who work closely together and take real pride in what we do. The atmosphere here is warm, collaborative, and positive; we support one another, celebrate achievements, and face challenges as a team.

We believe in a strong work ethic built on respect, reliability, and compassion. Everyones contribution matters, and youll feel that from day one. In return, we offer a workplace where you can grow, feel valued, and enjoy a healthy worklife balance. Youll benefit from a supportive management team, opportunities to develop your skills, and a culture that prioritises wellbeing as much as high-quality care.

If youre looking for a role in a place where youll be trusted, appreciated, and part of something meaningful, wed be delighted to welcome you.

Job responsibilities

Key ResponsibilitiesPatient Reception

MUST OF EXPEREINCE OF GP SURGERY

Greet patients in a friendly, professional manner.

Manage check-ins, arrivals, and queries at the reception desk.

Handle incoming telephone calls, provide information, and direct queries appropriately.

Maintain patient confidentiality at all times.

Appointments & Patient Support

Book, amend, and manage patient appointments using the clinical system.

Support patients with accessing services, including online platforms where applicable.

Assist with repeat prescription requests following practice procedures.

Signpost patients to appropriate healthcare professionals or services.

Administrative Duties

Update and maintain accurate patient records.

File, scan, and process clinical documents and correspondence.

Manage incoming and outgoing mail.

Support clinicians and management with routine administrative tasks.

Process registrations, deductions, and patient documentation as required.

Assist in maintaining organised and tidy reception and admin areas.

Teamwork & Service Quality

Work collaboratively with reception, clinical, and management teams.

Follow practice protocols to support safe and effective service delivery.

Participate in training, meetings, and performance reviews.

Contribute to continuous improvement and a positive patient experience.

Person SpecificationEssential Skills & Qualities

Excellent communication and interpersonal skills.

Strong attention to detail and accuracy.

Ability to prioritise, multitask, and remain calm under pressure.

Professional, caring, and patient-focused manner.

Reliable, punctual, and committed to high standards.

Competent computer and typing skills.

Desirable

Experience in a healthcare, customer service, or busy administrative environment.

Knowledge of GP clinical systems and must be EMIS trained

Understanding of confidentiality, data protection, and safeguarding

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Desirable

IT skill computer skills and excel

Experience

Essential

must have experience working with public and Emis book within a GP surgery.

Desirable

Experience of working in primary care

Experience of working in a GP practice