We are seeking an Administration Support Officer to deliver high-quality, comprehensive administrative support to managers and staff across Adult Social Care. This role plays a vital part in enabling services to run smoothly and supports the delivery of effective outcomes for the department.

Working collaboratively across Adult Social Care, you will coordinate a range of administrative tasks, activities, systems, and processes. You will be committed to achieving service objectives and priorities, ensuring that teams are well-supported and that services are delivered efficiently and effectively.

Please note this role does not attract sponsorship.

About you

Key Skills and Experience

The successful candidate will demonstrate a strong standard of written and verbal communication skills, with the ability to liaise effectively with managers, frontline staff, colleagues, members of the public, and external agencies. You will communicate confidently and professionally, ensuring sensitivity, courtesy, and confidentiality are maintained at all times.

Organisation and Flexibility

You will be highly organised, with excellent time management skills and the ability to prioritise and manage a varied workload to meet deadlines. The role requires flexibility to respond to service demands, manage competing pressures, and work independently using your own initiative, as well as collaboratively as part of a wider team.

Administrative and Technical Competence

You will be responsible for maintaining accurate records, including note-taking, preparing minutes, and managing work-related documentation. Strong IT skills are essential, including experience with Microsoft Word, Excel, Access, Outlook, databases, and other management information systems. An RSA Level 2, Word Processing Level 2, or equivalent experience is required.

Professional Approach and Service Delivery

You will handle telephone calls and other communications from service users and professionals, gathering and recording information accurately and effectively. The role requires an awareness of equality and inclusion, with the ability to recognise discrimination in service delivery or the workplace and seek appropriate management guidance when necessary.

Additional Requirements

The post holder must be able to work flexibly across various locations within the borough and, where required, undertake occasional additional hours by agreement with the line manager to meet service needs.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade

- Buying annual leave scheme: buy up to 20 days additional annual leave

- Career Pathways: step up in your career or move into a specialist area

- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant

- Generous relocation package: up to £8,000 (subject to eligibility)

- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home

- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns

- Training and support: unlimited access to development courses, mentoring and support and clear career pathways

- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons

- Arriva Travel Club: great value savings on local bus travel