About the Role

We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site.

In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.

Your Duties and Responsibilities:

Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone

Work towards teams set KPI’s

Report any customer issues or order delays to the team leader

Action daily reports and flag any anomalies

Follow all standard operating procedures and advise of incorrect or missing information

Ensure queries are actioned and sent to relevant clinics

Support team members

Support with any ad-hoc duties

What we are looking for:

Excellent communication skills, both written and verbal

Ability to multitask

High attention to detail

Excellent time management skills

Can do positive attitude

Willingness to learn

Education, Training and Experience Requirements:

Experience in a customer-facing role

Experience in Microsoft packages

GCSE in English Language (A-C or 4+)

Experience in ERP systems – Desirable