As a Front Office Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

• Managing our team of Front Office and Nights Team to support them to providing our guests with heartfelt human connections – coaching, mentoring and developing your team
• Creating rotas for your team to ensure suitable cover throughout the days and nights
• Working closely with other HODs and the Operations Manager to continuously improve our service and identify areas which can be more effective
• Dealing with any high-level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores
• Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has….

• Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.
• Proven ability to lead, coach and develop Front Office and Nights teams to deliver exceptional guest experiences.
• Strong people management skills with experience in rota planning, performance management and team development.
• Demonstrated success in handling complex guest issues and service recovery situations with professionalism and confidence.
• Excellent communication and stakeholder management skills with the ability to collaborate effectively across departments.
• Experience driving guest satisfaction, loyalty programme engagement and service quality initiatives.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced operational environment.
• Flexible approach to working patterns, with the ability to support the operational needs of a 24-hour hotel business.

Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks  - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing –employee assistance programme available 24/7 and much more!