As Front Office Supervisor, you will play a key role in leading and supporting the Front Office team to deliver a consistently high standard of guest service in line with company standards.

Working closely with the Front Office Manager, you will help ensure the team is well-prepared, informed, and confident in creating an exceptional guest experience from check-in through to check-out. You will provide day-to-day leadership, guidance, and support to the team, helping to maintain smooth front office operations.

You will also act as Duty Manager in the absence of Hotel Senior Management, taking responsibility for the hotel operation and ensuring guests and team members are supported at all times.

What You’ll Be Doing

• Supporting the Front Office Manager with the day-to-day running of Front Office operations.
• Leading the front desk team to deliver a smooth and welcoming check-in and check-out experience.
• Ensuring high standards of guest service, product quality, and brand compliance are maintained at all times.
• Meeting and greeting guests, responding to enquiries, requests, and issues in a friendly and timely manner.
• Managing daily front desk tasks, checklists, room inventory, availability, systems, policies, and procedures.
• Seeking guest feedback, resolving complaints, and identifying opportunities to improve the guest experience.
• Maximising room occupancy and revenue through best-rate selling, up-selling, and promotion of hotel services and facilities.
• Ensuring team members are up to date on hotel products, services, facilities, events, pricing, policies, and local area knowledge.
• Supporting recruitment, onboarding, training, meetings, audits, Hilton Honors enrolments, and upselling initiatives.
• Monitoring CCTV and fire life safety panels, liaising with Security, Fire Teams and Emergency Services, and supporting with car parking or barrier issues when required.

What You’ll Bring

• Previous experience supervising a Front Office team within a 4-star branded hotel.
• Strong knowledge of hotel property management and Front Office systems.
• Excellent organisational and administrative skills.
• A high level of IT confidence and the ability to use systems effectively.
• The ability to work well under pressure in a busy, fast-paced environment.
• A genuine commitment to delivering exceptional customer service.
• A positive attitude with excellent communication and interpersonal skills.
• A resilient, accountable approach with the confidence to take ownership.
• The ability to motivate, support, and manage a team effectively.
• A confident telephone manner and excellent personal presentation standards.