We are currently seeking an Administrator to join our dedicated team at the Dudley office for our Pest Control business, on a 6 month fixed term contract. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

Competitive Salary Package: £24,991 per annum.

Benefits: Discount scheme, bonus and career opportunities

Work-Life Balance: Full-time, 6 month fixed term contract, Monday to Friday (37.5 hr week)

Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Pest Control Administrator, you will be responsible for dealing with disputes, validating data and resolving issues in line with the dispute management process.

Key Responsibilities:

Providing a high level of customer service to deal with complaints linked to accounts

Managing Purchase Orders and raising credit notes

Controlling and monitoring daily query levels

Highlighting and escalating process gaps

Handling inbound calls

Developing good relationships with internal stakeholders

Any other ad hoc administration duties

Requirements:

Experience in credit control desirable

Experience in dealing with high-volume inbound calls

Experience working within a customer service environment

Ability to work to tight deadlines

Excellent IT skills including MS Office

Excellent written and verbal communication skills

Good organisational skills

Experience working with a credit management system would be an advantage

Benefits:

Additional opportunities to earn more with regular bonus and commission schemes.

Salary grading system - linked to performance for those keen to develop their career within our business.

Opportunity to contribute to a Private Healthcare scheme.

Enrolment in our company pension scheme.

Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.

Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.

Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.

Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.