Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re all about creating solutions that truly matter. Our Flexible Benefits team partners with a wide range of clients to help them offer benefits that make a real difference in their employees’ lives. Based in our busy Bristol office, you’ll be part of a welcoming and collaborative team that’s committed to supporting your growth and celebrating your contributions.

We welcome applications from individuals with specific experience relating to Flexible Benefit scheme administration, or from the associated Group Risk, Healthcare, Pension and wider Employee Benefits worlds.

How you'll make an impact

As a Client Benefits Administrator, you’ll play a key role in supporting our clients by managing the Gallagher Guide flexible benefits platform. You’ll handle client queries via email, online chat, and phone, ensuring they receive timely and professional support. You’ll also manage and validate client data with precision, ensuring accuracy and compliance with regulations.

You’ll work closely with clients, colleagues, and providers to build strong relationships and deliver exceptional service. By following established processes and managing your workload effectively, you’ll help us meet deadlines and exceed expectations.

Your work will directly contribute to the smooth running of flexible benefit schemes, ensuring our clients and their employees receive the best possible experience.

Due to a period of extended growth, we have three positions available.

About You

We’re looking for someone who’s organised, detail-oriented, and passionate about delivering excellent service. You’ll need to have strong communication skills and the ability to manage multiple tasks at once.

In addition, we're eager to recieve applications that demonstrate:

A good standard of education, including Maths and English.

Proficiency in Microsoft Excel and the ability to learn new systems quickly.

A track record of accuracy and attention to detail.

Experience in providing great client service; ideally within the UK employee benefits industry.

If you’re ready to take on a rewarding role in a supportive and inclusive environment, we’d love to hear from you.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days

Defined contribution pension scheme, which Gallagher will also contribute to

Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x

Income protection, we’ll cover up to 50% of your annual income, with options to top up

Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year

Employee Stock Purchase plan, offering company shares at a discount

Share incentive plan, HMRC approved, tax effective, stock purchase plan

Critical illness cover

Discounted gym membership, with over 3,000 gyms nationally

Season ticket loan

Access to a discounted voucher portal to save money on your weekly shop or next big purchase

Emergency back-up family care

And many more…