Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Description of role and key responsibilities

Investec is an international specialist bank and asset manager that provides a diverse range of financial products and services to a niche client base, both corporate and retail. The role is to deliver a high-quality front-of-house and client experience service, supporting both internal and external clients while ensuring smooth day-to-day reception and workplace operations.

This role requires a proactive and professional individual who takes ownership of the client experience, working closely with Corporate Services and Real Estate teams to maintain high service standards across reception, meeting rooms, events, and switchboard operations.

Specifically:

Client & Guest Experience

Provide a professional, welcoming front-of-house experience for internal employees and external clients

Manage guest arrivals using the visitor management system

Notify hosts promptly and ensure a seamless arrival experience

Escort guests where appropriate and coordinate lift access

Ensure a high standard of hospitality

Client Services Operations

Support the day-to-day running of reception and client services

Act as a point of escalation for service issues or operational queries

Take ownership of Client Services standards, ensuring consistency at all times

Build strong working relationships with internal stakeholders (Pas, AV, Catering, Facilities, etc.)

Switchboard

Ensure switchboard is effectively covered during business hours

Support coordination of team shifts to ensure adequate service coverage

Ensure calls are answered and transferred in a timely and professional manner

Liaise with IT to resolve technical issues where required

Meeting Room & Workspace Management

Oversee meeting room readiness, ensuring rooms are clean, set up correctly, and turned around efficiently

Manage room bookings via the operating system (e.g. Manhattan, hotel PMS or similar platforms)

Liaise with facilities teams to resolve issues promptly

Event Support

Support with the delivery of events

Support registration desks, cloakrooms, and guest management

Ensure signage, room setup, and guest flow are managed effectively

Liaise with booking teams and stakeholders to ensure event requirements are met (overtime and operational support)

Facilities & Environment

Maintain a clean, professional client-facing environment at all times

Log and track facilities issues via the helpdesk system, ensuring timely resolution

Health & Safety

Comply with Health & Safety policies

Report hazards, incidents, or near misses and support emergency procedures (i.e., Fire Evacuation), liaising with H&S Lead, where required

Systems & Administration

Use workplace systems effectively, including:

Visitor management systems

Room booking systems (e.g. Manhattan, hotel PMS or similar platforms)

Helpdesk / facilities management systems

Manage shared inboxes and communications

Maintain accurate records and reporting

Core skills and knowledge

Strong client service focus with a professional and approachable manner

Confident working independently

Strong organisational and multitasking skills

Strong IT literacy

Effective communication is a must

Qualifications and Experience

Experience in reception, front-of-house, hospitality, or corporate services environments for a minimum of 4 years.

Experience managing meeting rooms, bookings, or similar operational workflows (e.g. room booking systems such as Manhattan, hotel PMS, or equivalent platforms)

Experience in banking or high-end hospitality environment (desirable)

Exposure to event coordination or workplace services (desirable)

Basic understanding of audio-visual (AV) setup (desirable)

Technical Knowledge

Strong digital literacy, including proficiency with standard office software (Word, Excel, PowerPoint), online collaboration tools (Microsoft 365) and open to using and adopting new technologies such as AI tools.

Experience with room booking or property management systems (e.g. Manhattan, hotel PMS or similar)

Core Competencies

Customer Focus: Delivers a consistently high standard of service to internal and external clients

Relationship Management and Communication: Builds strong working relationships across teams and stakeholders

Problem Solving and Decision Making: Identifies, analyses and resolves issues effectively

IT Knowledge: Strong working knowledge of Microsoft Office and workplace systems

Administrative Skills: Ability to multitask, prioritise workload and maintain attention to detail

Operational Awareness: Maintains smooth day-to-day operations and identifies improvements

Skills and attributes

Strong attention to detail

Professional, personable, and approachable

Flexible and adaptable to changing business needs

Works well under pressure and remains calm in a fast-paced environment

Strong team player with the ability to collaborate effectively

Proactive with a positive, “can-do” attitude

Ability to use initiative and work independently

Strong communication skills, both written and verbal

Ability to prioritise, multitask, and deliver tasks to completion

Solutions-focused with the ability to think beyond immediate issues

Demonstrates behaviours aligned to Investec's values