The HR Officer is a key role within the People Services team and wider HR. This role will work alongside four other HR Officers and HR Advisor, responsible for providing first line HR advice and guidance across the whole Agency.

This is an exciting role, providing first-class HR support to Directorates on a range of People Services matters spanning the full employee lifecycle including HR transactions, reward, benefits, job evaluation, payroll and pensions.

The HR Officer will manage and process all aspects of the employee lifecycle and be part of a team identifying opportunities for continuous improvement to enhance the colleague experience.

This role works closely with the wider HR team to achieve the aims and objectives of the People and Culture Strategy.

Responsibilities

• Support a range of related activities (e.g., providing first-line HR advice and guidance on people issues, building positive relationships with internal stakeholders and external third parties, supporting annual performance management and pay review processes) with precision and awareness within the team.
• Use communication skills to understand and advise others effectively to assist in the completion of tasks in line with SLAs.
• Apply practical HR experience to identify, analyse, and resolve complex problems, in line with processes and procedures.
• Provide advice and support, responding to queries within the team.
• Work independently within standardised routines.
• Deliver results for the Colleague Services Team through technical proficiency and drive continuous improvements in HR processes, policies, and procedures.
• Contribute to the performance of technical functions within the HR Team.
• Influence resource utilisation and provide administrative support to the HR Team.

• CIPD Level 3 Foundation Certificate and/or HND/BTEC qualification in relevant subject.
• Generalist HR experience gained from working within an HR environment.
• Experience of working with and advising line managers on process and best practice.
• Previous administrative experience.
• Excellent literacy and numeracy skills.
• Exceptional attention to detail, ensuring all work is accurate and has no mistakes.
• Ability to prioritise tasks, manage workloads and anticipate any action needed.
• Customer service focused approach.
• Knowledge at intermediate level Microsoft Office - Outlook, Word, PowerPoint and advanced level - Excel.