Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you!

We are looking for a Business Analyst  working across commercial companies with a particular focus on improving customer service. This is a fantastic opportunity to play a key role in shaping how we understand and enhance the customer journey across our services.

You'll work with platforms such as Salesforce and other business systems to help improve customer and colleague processes to make a measurable and meaningful difference.

Where will I be working?

Attached to our offices based in Northwich, this will be a flexible role with visits as required to your designated local office.

What You'll Be Doing:

Collaborating with stakeholders to define and document business needs and scope.

Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives.

Mapping and analysing customer journeys to identify pain points and opportunities for improvement.

Leading change management activities and evaluating the impact of process improvements.

Supporting the delivery of customer-focused transformation projects using Agile methodologies.

Essential Criteria:

Proven experience as a Business Analyst focusing on customer journey and experience.

Strong stakeholder engagement and communication skills.

Proficiency in tools such as Power BI, Excel, JIRA, and UML.

Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments.

A valid driving licence is preferable, as our offices are not easily accessible via public transport.

Desirable:

Experience in a similar industry or business environment.

Knowledge of SSRS and data warehousing concepts.

Bachelor's degree in a relevant field.

What does RMG have to offer you?

27 days holiday plus all Bank Holidays

Option to buy/sell up to 5 days annual leave each holiday year

Life Assurance Cover

Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services

Sponsorship for study and professional qualifications (up to 4 study days)

Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)

As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.