Job summary

A unique opportunity has arisen to work in an administrative role across the Rapid Response Team and the Bladder and Bowel Team. Both roles require the successful candidate to have excellent communication skills and the ability to work in line with our ICORE values.

Administrative support for the Rapid Response Team will include answering of telephone calls, updating the electronic patient record and working with a large multidisciplinary team, including nurses and therapists.

Administrative support for the Bladder and Bowel Team will include answering of telephone calls, booking and changing appointments and updating the patient record.

At present administrative support for the Bladder and Bowel Team will be required on a Monday and Tuesday between the hours of 08:00 and 16:00. Administrative support for the Rapid Response Team will be on a Wednesday 08:00 until 18:00. However some flexibility will be required.

Main duties of the job

Bladder and Bowel Team

Provide administrative support to the Adult and Children's Bladder and Bowel Team

Contribute to the smooth running of the home delivery service

To schedule clinics and room booking

Rapid Response Team

To provide administrative support to a Senior Clinical Decision Maker as part of the single point of access

To answer phone calls from patients, carers, families and professionals

Supporting both therapy and nursing staff in an administrative capacity

Monitor team email inbox for urgent NEAS and therapy referrals

Both roles will require the ability to use EMIS as an electronic patient record. Previous knowledge of this system is desirable.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job description

Job responsibilities

The post holder will be responsible for directly supporting the Rapid Response Team and the Bladder and Bowel Team. The post holder will be expected to complete a range of administrative duties as required to meet the service needs.

Support the delivery of the Rapid Response Team Single Point of Access

Support the home delivery service for the Bladder and Bowel Team

Support the booking of clinics and appointments for the Bladder and Bowel Team

Support the provision of an efficient and effective service

Provides administrative support and maintains records

Person Specification

Qualifications

Essential

GCSEs or equivalent in Maths and English

Desirable

NVQ Level 2 or above in business administration

Experience

Essential

Experience of using EMIS and/or an alternative electronic patient record

Skills

Essential

Excellent communication skills

Ability to competently use Microsoft word, power point and excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.