Job summary

We are looking for a friendly, enthusiastic and reliable individual to join our well established team on Critical Care.

Excellent communication and organisational skills are an essential part of the role along with previous telephone and computer skills. A polite and courteous manner towards patients and relatives will also be required for the role, together with your ability to work under pressure as part of a team on a busy department with a high number of admissions and discharges.

Previous experience as a ward clerk would be desirable however full training can be provided.

The successful candidate must be able to prioritise their workload on a busy department, work flexibly and be ready to adapt to changing priorities at short notice.

If you share our passion for care and feel motivated to work in a demanding but also richly rewarding environment, we would love to hear from you.

Main duties of the job

To ensure that all notes are retrieved and prepared for patient's admitted and discharged from the department.

To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes are maintained and updated.

To ensure the timely admission of patients onto Careflow and Medicus.

To ensure that medical notes are taken to Coding to ensure that all patients' episodes are coded.

Retrieve case notes and record their movement using the electronic folder tracking system (Filefast).

Make and receive phone calls to and from various stakeholders (internal and external to the Trust).

Order stationary and admin supplies in a timely manner.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job description

Job responsibilities

Please see the attached documentation for full details of job description and main responsibilities of the role.

Person Specification

Qualifications

Essential

English language and Maths GCSE grade C or equivalent

Desirable

NVQ in Business and administration

Experience

Essential

Excellent communication skills

Excellent interpersonal and organisational skills

Courteous and polite telephone manner

Previous experience in an administrative role

IT/Computer skills

Desirable

Experience working in a hospital environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.