Your role

•    You will lead transition input to complex, high-value bids, shaping viable transition solutions, plans, assumptions and costs while balancing delivery risk, commercial competitiveness and client confidence.
•    You will be accountable for the end-to-end transfer of managed services from client organisations or incumbent providers into Capgemini, including first-generation outsourcing and second or third-generation supplier transitions.
•    Governance – you will establish and maintain robust governance structures at strategic, operational, and tactical levels, ensuring compliance with methodologies and contractual requirements
•    Provide comprehensive status reporting and proactively manage risks and escalations to ensure seamless execution and stakeholder alignment
•    You will run transition programmes to meet agreed project, service and operational readiness objectives by the target dates and within agreed costs, ensuring services go live safely and remain stable.
•    Ensure all transition activities align with contractual terms and requirements
•    You will manage technical implementation dependencies within the transition, such as tooling deployment, monitoring integration, ServiceNow integration, testing and deployment activity, where these are required to enable service takeover.
•    You will focus strongly on service readiness, ensuring support models, rotas, documentation, knowledge transfer, tooling, processes and operational acceptance criteria are in place before go-live.
•    You will build confidence with senior client stakeholders, including CIO-level audiences, particularly where clients are handing over business-critical services or where incumbent supplier transitions are sensitive or time-constrained.
•    You develop innovative, comprehensive, realistic and effective plans that meet client needs and expectations.
•    You operate in difficult, complex or political environments taking full responsibility for outcomes. You represent and promote the group internally and externally including at board level.
•    You develop strategic partnerships and strong relationships with internal and external clients and maximize benefit for all the parties.
•    You help shaping and managing client expectations to grow projects portfolio on the account.
•    You lead and build effective delivery teams to meet business objectives and transition requirements.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

•    Large-scale programme management experience in a client-facing managed services environment, ideally leading complex cross-tower programmes, multiple transition waves and business-critical service takeovers.
•    Deep experience of managed services transitions, including first-generation outsourcing and second or third-generation transitions from incumbent suppliers.
•    Senior-level stakeholder management, with the credibility to engage confidently with CIO-level clients, senior Capgemini leadership, incumbent suppliers and third-party vendors.
•    Team management and people leadership
•    Effective risk and issue management
•    Management of project budgets
•    Commercial and contractual awareness
•    Experience of supporting RFP/ITT responses
•    Customer management and engagement
•    Broad technology awareness
•    Ability to manage technical implementation dependencies within a transition, including tooling, monitoring, ServiceNow integration, testing, deployment and operational acceptance.
•    Management of 3rd parties

You also have the subsequent experience and strengths:

•    A broad understanding of managed service environments and the ability to work across multiple Capgemini offerings, including cloud, infrastructure, end-user services, service desk, cyber security, service management, SIAM, tooling and data services.
•    Managing large, distributed project delivery teams with international capability
•    Running a range of transition / transformation projects
•    Taking services live safely by ensuring operational readiness, support processes, knowledge transfer, documentation and service acceptance are complete.
•    Experience managing transitions where some technical implementation is required alongside service takeover, for example tooling deployment, monitoring integration or service management platform integration.
•    Managing internal, client and third-party delivery teams of 25+ employees
•    Managing multiple vendors and suppliers
•    Industry recognised project management training and/or certification
•    Flexibility about work content and location/work arrangements
•    UK Security Clearance will be required