This role exists to ensure our supplier partners consistently deliver great service, strong performance and positive customer outcomes. You'll join a collaborative team within Personal Lines Operations, working closely with suppliers and internal stakeholders to support operational delivery. The team is responsible for supplier oversight, performance management and continuous improvement across key business activities. You will be accountable for measuring supplier performance, managing risks and driving improvements through data-led insights. Your work will help ensure suppliers meet Aviva's standards, regulatory requirements and customer commitments.

Skills and experience we're looking for

• Strong operational experience with a track record of improving performance and delivering positive outcomes.
• Experience using data and management information to identify trends and drive continuous improvement.
• Strong stakeholder management, relationship-building and influencing skills.
• Understanding of operational risk management and regulatory compliance.
• A customer-focused mindset with experience delivering good customer outcomes.
• Experience working with third-party suppliers or supplier performance management would be beneficial but is not essential.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £40.000-£50.000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work