As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. You act as a first point of contact for requests, inquiries and troubleshooting, whether in person or through our digital support channels. You diagnose and resolve desktop and trade‑floor technology problems, assist with device upgrades and office technology changes, and contribute to wider projects such as refresh cycles and technology rollouts