Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?

We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.

This is a part-time, office-based role working 24.5 hours per week. The working pattern is:

Monday: 8:30am – 6:00pm

Thursday: 9:00am – 6:00pm

Friday: 9:00am – 6:00pm

You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with relevant legislation and regulations.

Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

What You'll Get

£30,572.91 per year (pro rata), with annual review

£500 per year towards private medical, dental, gym membership, or insurance

27 days annual leave plus bank holidays (pro rata), with the option to buy and sell leave

Pension with employer contributions of up to 10%

Life assurance and wellbeing support for you and your family

Retail discounts

Flexible working options where appropriate

What You'll Be Doing

Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs

Allocating emergency, urgent, and routine work to engineers effectively

Monitoring service requests, job progress, and productivity using digital scheduling platforms

Liaising with customers, suppliers, and internal teams regarding service issues

Ensuring all operational processes meet quality, safety, and compliance standards

Assisting with the compilation of performance reports, including KPIs and customer satisfaction data

Why Join Us

Hands-on work with real impact in local communities

Supportive, professional, and safety-focused team

Opportunities for career development and further training

Collaborative and values-driven working environment

What We're Looking For

Experience in service coordination, planning, compliance, or a similar fast-paced environment

Strong IT skills with a flexible and adaptable approach to work

Excellent communication and interpersonal skills, with a friendly and professional attitude

Strong organisational skills and attention to detail

Other Requirements

A Basic DBS check is required (arranged by BFL)

Please apply early, as we may close the vacancy if we receive a high volume of applications.

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities