We’re now looking for a dynamic After Sales Support Administrator to join our Service Team, acting as a key bridge between our UK/European sites and our HQ in Korea. This is your chance to play a pivotal role in ensuring seamless after-sales service and building lasting customer relationships.

Key Responsibilities:

Deliver exceptional telephone and email support for after-sales activities, including handling customer queries and liaising with internal departments.

Ensure all customer requirements and service specifications are met accurately and efficiently.

Monitor and manage RMAs, credit control, payments, and invoicing processes.

Provide clear and timely communication with our Korean HQ to keep the Service Team fully informed.

Collaborate with the order processing team to guarantee timely replacement of products.

Manage and monitor all “KPR” activities, including delivery and repair time reporting.

Maintain and improve the CRM system, manage change requests, and implement process enhancements.

Produce and implement training for service centers as required.

Accurately prepare Service Agreements in line with SLAs, including reviewing translations and content before distribution.

Foster positive relationships with clients, customers, and colleagues, supporting ad-hoc projects when needed.

Work effectively within tight deadlines while upholding our company values of passion, integrity, honesty, and respect.

Requirements:

A-Level standard education or equivalent.

Intermediate to advanced Microsoft Office skills, particularly Excel.

Minimum of 2 years’ experience in an administrative role, preferably within the CCTV or tech industry.

Strong communication skills, both verbal and written, with the ability to interact across all levels.

Willingness to travel internationally when required.

Clean driving license.

English required; additional European languages are a plus.

Why Join Us?

This role offers an exciting opportunity to be at the heart of our service operations, working in a collaborative, fast-paced international environment. You’ll make a real impact on our customer experience while developing your career within a forward-thinking company.