Key Responsibilities

• Hands-on, operational role throughout all serving periods, will include evenings and weekends.
• Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
• Acting as a coach and mentor to a 50+ team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
• Managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards.
• Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant’s competitive advantage through continuous proactive strategic and operational planning.
• Proactively attracting and selecting talent for the department in line with company procedures and culture
• Fully responsible for cleanliness of the department
• Respond efficiently and accurately to customer complaints
• Implement policies and protocols that will maintain future restaurant operations
• Take responsibility for the business performance of the restaurant

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about providing excellent service to our guests and developing the team
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team