To be responsible for the busy switchboard and reception area, liaising with members of the general-public and other services and departments, both DCHS and external.  Provide a friendly, helpful and professional service.  To ensure that public areas are kept clean and tidy.

To provide comprehensive reception clerical duties, ordering stationery and supplies; receipt and distribution of incoming/outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide administrative service to the Podiatry department: booking appointments both by telephone and face to face; monitoring waiting lists and liaising with podiatry team.

To ensure all issues relating to the maintenance of the site is co-ordinated with appropriate services.

To support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.

To provide sickness and absence cover for colleagues as required.

Main duties of the job

• To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.
• Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.
• Telephone answering service (general enquiries/cancelations)
• Receipt of all incoming/outgoing mail and its distribution as required.
• Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.
•    Maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.
• Monitoring of stock levels.
• Responsible for reporting site maintenance issues:  liaising with DCHS estates department.
• To provide an efficient room booking room services using the in-house system so that rooms are fully utilised.
• Printing/Photocopying.
• Maintaining site emergency equipment.
• Other duties may be required in response to additional service needs.