What You Will Do

• Manage a prioritised portfolio of operational projects, ensuring each has a clearly defined problem statement, sponsor, scope, expected benefits, milestones, resource requirements and success measures.
• Define operational challenges through concise project briefs supported by customer, colleague, partner, operational and commercial evidence, establishing clear baselines and measurable outcomes.
• Lead discovery activity, assessing options, operational implications, dependencies, risks, costs and benefits, and recommending whether initiatives should stop, develop, pilot or move into formal programmes.
• Build business cases, decision papers and controlled trials with clear ownership, measures, milestones, costs and exit criteria, evaluating performance against agreed baselines.
• Produce evidence-based post-trial evaluations and recommendations, securing business ownership, implementation plans, governance and resources for initiatives approved to scale.
• Control project milestones, risks, dependencies, resources and expenditure whilst supporting day-to-day Convenience operations, including participation in the On Call rota and ownership of agreed operational priorities.

Who You Will Be

• A strong project manager with the ability to take initiatives from problem definition through to implementation, handover or recommendation.
• Commercially and operationally minded, able to assess opportunities objectively and make difficult decisions, including recommending when activity should stop.
• Highly organised and comfortable managing multiple projects, deadlines, dependencies, risks and stakeholders simultaneously.
• A confident relationship builder who can influence across Operations, Transformation, Technology and Partner teams.
• Analytical and evidence-led, using data, insight and measurable outcomes to inform decisions and evaluate success.
• Curious and hands-on, willing to spend time in stores and with Partners to understand challenges, validate issues and test solutions.

What You Will Bring

• Proven project management experience, with a track record of delivering projects from problem definition through to implementation or formal handover.
• Strong ability to translate broad operational issues into clearly defined scope, measurable outcomes and deliverable project plans.
• Experience establishing baselines, success measures, benefits tracking and post-implementation evaluation.
• Strong commercial and operational judgement, with the confidence to challenge assumptions and recommend the best course of action.
• Excellent stakeholder management and written communication skills, with experience producing project briefs, business cases, trial evaluations and decision papers.
• Good understanding of store operations and the practical requirements of partner-operated environments.