About us:

​King’s Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).

​The Faculty is organised into three Clusters, each of which has dedicated professional services teams.

About the role:

The Faculty of Arts & Humanities is seeking to recruit a Programme Manager for the Department of History.

The post holder will work as part of a team to ensure consistent management and delivery of taught undergraduate and postgraduate programmes, both within the department and across King’s, through providing high quality administrative support.

They will be responsible for:

• Ensuring timely and effective provision of taught programmes in accordance with university and Faculty priorities, timelines and policies.

• Ensuring consistency of process, quality and efficacy of service and that the programme teams provide a high level of customer support to relevant stakeholders.

• Providing leadership and line management to Programme Officer and Senior Programme Officer roles, allocating staff resource to ensure consistent and effective service delivery, and developing and training staff to enable and embed service resilience and succession planning. Working closely with Heads of Department on strategic planning in areas of student provision.

• Representing the Faculty in wider university activities and committees.

• Ensuring that staff are aware of their purpose and engaging with a shared vision for the university and the Faculty.

This is currently a hybrid working role.

This is a full time role (35 Hours per week), on an indefinite basis.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent communication skills including to ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders
2. Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines
3. Strong numeracy skills and ability to extract, analyse and present complex numerical data to drive decision-making as well as an excellent working knowledge of Microsoft packages, experience in use of databases such as student record systems (e.g. SITS), and confidence in learning new systems
4. Experience of supervising staff, and monitoring their work and developing their skills.
5. Experience of stakeholder management, and identifying a customer’s needs and developing services to meet those needs
6. Experience of addressing complaints and service setbacks in a professional and efficient manner
7. Have a proactive approach, working independently and exercising professional judgement
8. Ability to work under pressure to complete a range of competing priorities, demonstrating resilience and maintaining accuracy and attention to detail

Desirable criteria

1. Strong understanding of user-focussed, end-to-end service ethos and familiarity with frameworks for effective delivery.
2. Experience of managing change, setting standards and developing high performing teams with development focused and proactive style.
3. Experience of working in education delivery in Higher Education