The role

We’re looking for an experienced IT Change Manager to join our Digital Services team, working closely with the Head of Digital Services.

In this role, you’ll help ensure that changes to our systems and services are delivered in a controlled, efficient and business aligned way. You’ll play a key part in balancing the pace of digital delivery with the right level of governance, supporting teams to move quickly while managing risk and minimising disruption.

Working across Digital Services and the wider organisation, you’ll bring visibility and structure to change activity, while also helping to ensure the new and updated services are ready to succeed in a live environment.

This is an opportunity to have a real impact on how change is managed and how digital services are introduced and supported.

What will you be doing?

Managing end to end change process, from initial request through to review and closure

Assessing, prioritising and coordinating changes to ensure they are delivered safely and with minimal disruption

Running CAB providing clear insight on risk, impact and dependencies

Ensuring appropriate governance is in place, while supporting teams to deliver at pace

Working closed with technical teams, service owners and stakeholders to plan and schedule change activity

Drive continuous improvement in change management practices, including evolving processes, policies and supporting toolsets

Use data and insight to shape and mature the organisation’s approach to change, improving efficiency, quality and user experience

Work with third party suppliers and partners to ensure changes are aligned, well coordinated and meet agreed standards.

Contribute to the wider Digital Services Strategy, helping to embed good change and release practices.

You should apply if

Have experience in IT Change Management within a Digital or IT Function

Are confident manging change in a fast based environment, balancing deliver speed with effective risk management

Can bring structure and clarity to complex change activity, working across multiple teams

Communicate clearly and build strong relationships with technical teams, stakeholders and suppliers

Have experience of working within a SIAM model

Have a good understanding of service design and transition and how changes impact live services

Have a good understanding of ITIL, with practical experience of service design, transition and change management

Are comfortable using data and insight to monitor performance drive improvement

Take a pragmatic, collaborative approach