Pinnacle Group is looking for a highly organised and experienced Helpdesk Administrator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion.

 

You will be joining our Total FM team based in Slough. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

 

The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative.

 

This is a full-time, site-based role with the shift pattern of 10AM-6PM, Monday-Friday.

 

Who We Are

 

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

 

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

 

Who We’re Looking For

 

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

 

Key responsibilities:

 

Manage incoming phone calls and email requests for service in accordance with helpdesk procedures

Log, update, close or cancel jobs in our CAFM system (Reactive and Planned) – including monitoring open events.

Monitor and record the feedback of site operatives and ensure customer satisfaction with the service.

Assist with the administration of sub-contractors and suppliers

Prepare any required reports generated from the CAFM systems

Provide general administrative support to the contract.

To chase internal and external persons responsible for outstanding works requests on the helpdesk

Deliver financial admin support with invoices, raising of PO’s

 

Key requirements:

 

Administration experience working within a FM environment or similar, experience within a challenging environment is essential.

Strong Computer Literacy

Excellent written and oral communication skills

Ability to prioritise workload effectively and efficiently

Ability to work under own initiative

 

Our Offer

 

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

 

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

 

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

 

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

 

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans