What you can expect

• You support the Store Manager.
• You manage the store in the absence of the Store Manager.
• You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
• You motivate, mentor, and coach sales associates.
• You support in training and onboarding a winning team.
• You coordinate day-to-day operations.
• You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
• You place weekly and seasonal orders and ensure correct stock levels.
• You schedule staff to optimise customer service and personnel cost management.
• You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
• You make sure your store looks great, in line with the brand’s visual merchandising guidelines.

What we expect from you

• You have experience in a similar role in a premium or luxury retail store.
• You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..)
• You are entrepreneurial, hands-on and have solutions-focus mindset.
• You are ambitious and results driven.
• You have proven ability to develop and grow both a team and business.
• You are well organised, detail oriented with the ability to multi-task.
• You are able to effectively prioritise and delegate.
• You are flexible when it comes to working weekends, evenings and holidays as necessary.
• You are proficient in the use of MS Office and different POS systems.
• You have excellent written and verbal communication in English (another language is a plus but not necessary).
• You love chocolate and are passionate about fine food.

What we offer you

• Bonus scheme
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations