Brentwood Borough Council and Rochford District Council have an exciting opportunity for the recruitment of a Customer Service Advisor. The successful applicant would work within a unified team servicing both Brentwood and Rochford residents, however for this position most contacts will be from Brentwood residents and customers. Our Customer Services team handle all contact into both Councils via multiple channels and offer an excellent first point of contact for our customers.

Our customer services team require highly trained motivated staff, who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service, first time, every time. We can offer hybrid working arrangements to the successful candidate.

The successful applicant will:

Have strong knowledge and experience of using Microsoft Office packages

Experience of working within a team in a customer focused environment

Excellent verbal and written communication skills

Have a flexible working approach to attend both organisations in person, as and when required

Have a positive and enthusiastic approach to delivering high service standards

For an informal discussion please contact Frances Scrutton on 01277312500 or by email to frances.scrutton@brentwood.rochford.gov.uk. Please note CV’s will not be accepted by email, please complete the on-line application.

How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.

It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.