Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Weymouth store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.

What you’ll be doing:

Lead and motivate the front-end team to deliver polite, prompt, and friendly service

Be a visible, approachable leader for customers and colleagues

Coach team members to build their skills and service confidence

Oversee stock and cash control procedures, ensuring security and compliance

Support a great store culture and contribute to a positive workplace

What we’re looking for:

Experience managing teams in retail or hospitality

Strong numeracy and problem-solving skills

A flexible, hands-on attitude with great people skills

Passion for retail and delivering exceptional customer service

Why join B&M?

We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach – making this the perfect time to join us and help shape the future of B&M!

We’re one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!