Key Responsibilities

Accurately set up customer accounts and process orders, ensuring call logs and reports are completed correctly

Handle customer queries, issues, and requests efficiently and professionally, ensuring timely follow-up where required

Manage out-of-stock situations by liaising with purchasing teams and keeping customers informed

Make daily outbound calls in line with the call diary to generate repeat orders

Ensure all orders are accurately captured while maximising sales opportunities through range extensions, own-brand products, and promotions

Develop new and lapsed accounts within a defined portfolio, working collaboratively with the wider sales team

Analyse reports and conduct gap analysis to identify growth opportunities, including product switching, special offers, and account development

Maintain strong working relationships with internal teams including operations, sales, stock control, and credit control to deliver excellent customer service

Benefits

28 days’ holiday (including bank holidays), increasing to 33 days after 5 years’ service

Option to purchase up to 5 additional days’ holiday per year

Company sick pay

Bunzl Save As You Earn (SAYE) Sharesave Scheme

Enhanced maternity and paternity pay

Comprehensive learning and development opportunities

Bunzl Personal Pension Plan