We’re looking for a proactive and organised Customer Service Adviser to join our dynamic Customer Service Team. In this role, you’ll be at the heart of the customer journey, working closely with Sales and internal teams to deliver a seamless experience from order placement through to project completion, ensuring everything runs smoothly, efficiently, and to the highest standard. If you enjoy solving problems, building relationships, and being part of a fast-paced environment where no two days are the same, this could be the role for you!

Manage the full customer order process from initial sale through to delivery

Ensure equipment is delivered accurately and on time

Communicate effectively with customers via phone and email, managing expectations throughout

Resolve stock challenges where orders cannot be fully fulfilled

Maintain accurate records and update systems accordingly

Escalate customer queries or complaints using CRM systems

Work collaboratively with Sales, Stock Control, Logistics, Accounts, and other depots

Assist with returns queries alongside the Inbound teamSupport Aftercare with invoice queries and investigations

What your benefits will be:

Let’s aim high - The benefits for you:

■ Competitive salary

■ Non contractual annual bonus

■ 20 days annual leave entitlement plus Bank Holidays

■ 5 days annual leave for Christmas shut down

■ Company pension contributions 3% employee + 6% contribution

■ Private Healthcare cover

■ Life Assurance x3 times basic salary

What you'll need to be successful:

Stand out from the crowd – What distinguishes you:

Proven experience in customer service, with knowledge of database systems

Strong administration skills and excellent attention to detail

Confident communicator with strong interpersonal and social skills

Ability to remain calm and effective in a busy, fast-paced environment

Proactive, resilient, and able to work both independently and as part of a team

Good working knowledge of Microsoft Office (essential)

Strong work ethic with a reliable, open, and positive approach

NVQ in Business Administration (desirable)